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Credit Solutions - Customer Comments"Never in my wildest dreams did I think I'd need help getting out of debt. I owned my own house, worked full time, met my financial obligations, and lived within my means. Due to unforeseen circumstances, however, my husband and I both found ourselves on unemployment within 3 months of each other. We'd used most of our savings and working capital to save the small business I worked for, which ultimately failed. As a result, we ended up with over $50K in credit card debt, and all of my revolving credit rates skyrocketed to almost 30%. My spotless credit record started to crumble, and there was nothing I could do to stop it. I was having trouble just meeting the minimum payments. I felt powerless to remedy the situation, and was ashamed of being in this predicament. It was truly foreign ground for me, so in October of 2006, I contacted Credit Solutions and enrolled in the program. Many things have changed for me during the last 18 months. Both my husband and I have new full-time jobs, and I am expected to settle my last open account with Credit Solutions this week. It is Jeff's outstanding customer service who has helped make my experience with Credit Solutions so positive.
Speaking as a client, Jeff's commitment to go above and beyond what was required of him made all of the difference in the world to me. He is a genuine asset to your organization and it has been a pleasure working with him. I wish him continued success in everything he pursues."
"I am 100% satisfied with Credit Solutions. Being financially handicapped has
caused me great anxiety for years. And I was reluctant to enter into a
debt management program because I was concerned how my credit rating might
be affected. But now, after being in the program only five months, I can
honestly say it's the best financial decision I've ever made. Every time I
speak with a Credit Solutions representative, I am treated with kindness and
respect, and inevitably have all my fears assuaged with honest and helpful
information. I have already settled two of my five enrolled accounts with
the aid and advice of the Settlement Department, and it has inspired me and
rejuvenated my commitment to becoming financially solvent. I will happily
recommend Credit Solutions to anyone I know in need of their services." "Thank you very much. You explained all my questions. I'm very happy
to be associated with you guys. You know what you're doing, and I'm on
the right track. I hope to have a good relationship with you all. Thank
you. Goodbye." "I felt so comfortable with the way you handled my problem today. You weren't in the least bit critical, and didn't make me feel like a total idiot. You guided me along. I felt extremely confident as a result of our talk. Thank you." "The representative was very helpful, very quick, and very knowledgeable. She told me what I needed to know. I have confidence she will resolve the issue. She was great." "Thank you. We had not gone through this before. She eased my mind. I was concerned with the phone call I received from a debtor. She eased my mind and helped me out quite a bit. Thank you." "She really knew her stuff. She was polite and professional. She always had my best intentions put forward. It was like I was talking to someone who actually cared. Most big businesses don't have that. You really, really know how to train your staff and how to pick them. Thank you. I'm definitely going to recommend this whole company to my entire family. Thank you." "The representative that helped me today was excellent. She understood exactly what I wanted and what needed to be done. She said for me to just give her the information and she would take care of everything, and said that I had nothing to worry about. She was very confident, very well spoken. She took her time. She treated me very kindly. I appreciated her help 100%. I thank her." "I appreciate the way you handled the service, and how you handled the problem I had. It made me feel comfortable and put my mind at ease that it was being taken care of." "Thank you for all your help today. I certainly do appreciate you taking the time to answer my questions. You knew what I was asking for. Thank you." "I appreciate you treating me as a valued customer. You were able to explain what was going on, so that I was satisfied and I could have a better understanding of where my money is going and what I need to be doing. You gave me a direct line. It was a very nice touch. I do appreciate the help. Thank you." "Sara, you did a really good job with my account. I hope if I have any more problems, I can speak with you directly. Thank you." "You were very, very kind with me, and understood everything. I appreciate everything you people are doing to help me. Thank you." "Both representatives were very nice, very outgoing, and very pleasant. I appreciated that. They were very knowledgeable, well spoken, and very nice in what I was asking them. They took care of the situation. I was satisfied and happy when the conversation was over. I am pleased and relieved. Thank God for these representatives." "As stressful as this whole process is for me, the representative I just talked to was very calming, very informative, very helpful, and very courteous. It was a pleasure talking to her. Thank you." "Karen handled my call expeditiously, and knew exactly what I was looking for. She took the extra time to make sure all of my questions and concerns were answered. She was very knowledgeable, and very helpful." "The gal I spoke with was excellent. I appreciate her. I also appreciate everybody I've spoken to with all my problems and issues. They've all been very knowledgeable, and very polite. You guys are saviors. We really appreciate all of you. Thank you very much." "The gentleman who just helped me today with Credit Solutions was very professional. He answered my questions quickly. I want to thank him for an outstanding job." "Thanks again for your help. You have been a blessing to me this morning. You have a very pleasant voice. You come across very well. People who call there are hurting and you are a great helper for those who are hurting." “I want to thank Candice very much for having the patience to answer all of my questions. She was very nice and very patient. Thank you." "Shameka, thank you very much for helping me out and giving me a direction on what I need to due with the cease and assist with my creditors, in faxing that information to them. I will go ahead and do so. I imagine someone from Credit Solutions will be in contact with me to make sure that it all happened and it went well. Thank you so, so much." "Thank you for your courteous service today. I thought you were very nice to me on the phone. I certainly do appreciate that. Thanks, again." "Detrick. Thanks for helping me out. I hope that I can get this debt all settled. Thanks." Randy - Sacramento, CA "Carlton, thank you for easing our minds and making me to be able to understand the program a little better. Again, we just want to thank you. We appreciate everything you guys are doing for us." "Thank you so much for your help tonight. I felt very comfortable talking to you. You answered all my questions. I feel you'll handle everything. I really do appreciate it. Thank you for being so kind and helpful." "I spoke to one of your representatives named Dee. She was highly professional, understanding, and very informative. She was a very good representative for your company." “Thank you for taking the initiative today. I look forward to hearing from you as soon as we get an answer from HFBS. Thank you." "You were very helpful, and cheerful. You satisfied my questions. Thank you very much." "Thank you. She answered all my questions. She was very knowledgeable, and eased my concern. This is an easy thing to go through. I appreciate the service that you and she provided. Thank you." "Thank you. You were very helpful, very friendly, and very informative. This was a difficult situation for me. It's someone like you that's going to make it easier. I really appreciate that. Thank you." "Thank you for the time you took with me. I appreciated your patience and understanding. Thank you very much." "My conversation with the gentleman, whose name I do not recall, was brief yet effective. He answered my questions promptly. I have complete confidence in his answer. It was just fine." "Shameka was very good, very helpful, and very pleasant. She answered my questions." "You were very helpful, and also helped to alleviate some of my anxiety. Thank you." Thomas - New Britain, PA "Shameka, thank you so much for your help. I really appreciate the time and effort you put into my call. Thank you so much." "Nena was great. She understood why I was calling. She simplified the process for me. It was great. Thank you." Patricia - Oakland, CA “Danielle was very polite, and very knowledgeable of her job. She was very patient with me. She does a very, very good job. She's very good with customers." "She was wonderful. Thank you. You need more like her. She truly knows the system. I felt very relieved, and very good about my phone call. I've been under a lot of stress. I'm under doctor's care because of the stress. She was wonderful for me. You guys need to do more for her. Thank you."
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